Inside Self-Storage

SEP 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Sel f-S torage Talk ( ), the industry's largest online community, is where industry professionals share experiences and advice, and discuss important issues relating to day-to-day management, marketing, technology, construction, development, finance and much more. Join today for free! Lock Lunacy Member danikahsafestor created this meme to poke fun at customers who struggle with locking their unit. Other managers chimed in to share their own experiences on the thread "Dumbest Lock Stories," in the Tales From the Trenches forum. Summer Treats In the thread "Tasty Treats," in the Outside the Industry forum, members are sharing their favorite summer foods. Here are a few responses. What would you add? Have an interesting picture or story to share? Post it in the "Day-to-Day" or "Tales From the Trenches" forums. State of Grace Many self-storage operators offer a grace period between the time rent is due and the late fee is applied. But what should you do when a tenant unexpectedly moves out during this time? In the thread "Move-Out During the Grace Period," in the General Storage Chat forum, members share their policies. Here's a sample. Stop saying "grace period." Your tenants then think they can do what they want the first five days of the month! The rent is due on the first of each month. Period. You are then considered late. —lady5563 I prorate the rent for the first five days and charge them for however many days they have occupied the unit. Anything after day five is full rent due. If they skipped out and didn't tell you and you can't get a hold of them to pay, turn them over to collections." —badgorillawife We disable their code on the second of the month, so they have to pay to gain access. We give a five-day grace period, but that is for paying the past-due amount on the account. Be careful advertising the grace period or it basically turns in to everyone thinking the rent is really due on the fifth. —Sparky Keeping Your Cool We recently asked members if they've ever lost their cool with a customer. Here's what they reported: No 23% 77% Yes Watermelon Fresh fruit Hot wings Corn on the cob Ice-cream Homemade salsa 16 ISS I September 2018

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