Inside Self-Storage

OCT 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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©2018 Live Oak Banking Company. All Rights Reserved. Member FDIC. No matter where you got your start, our industry experts are here to help you discover the benefts of owning a facility. Contact our team at 910.202.6933 or visit Self-Storage owners come from various backgrounds. I T ' S W HAT ' S I N S I D E THAT MATTERS Life Storage, Scottsdale, Ariz. Midgard Self Storage, North Naples, Fla. "We are trying to get away from the person sitting behind the counter. We want active employees and to take down that element of separation." —Jay Schuminsky, Owner, All Storage "Simply put, treating people how we would want to be treated. I know that sounds cliché, but people are typically coming to us when they're facing some life transition and need to solve a problem. We want to do whatever we can to make that solution easy." —Jeffrey Norman, Vice President of Investor Relations and Corporate Communications, Extra Space Storage Inc. "We're trying to make the move-in process as simple as possible. We're digitizing our process to include online and digital signing of leases. This allows managers to get closure to potential customers, using a tablet to guide them through the process of selecting a unit, choosing their protection plan and moving in. That means less time spent copying and storing documents and more time figuring out what is best for a customer." —Ryan Off, Vice President, Golden State Storage We asked self-storage operators, "What strategies is your company implementing to improve the customer experience?" Here's what they shared.

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