Inside Self-Storage

OCT 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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FEATURES 10 2018 Facility-Operators Showcase Industry operators share the biggest threats to their business, how they're improving the customer experience, what they're doing to attract and retain quality employees, and how they've changed their marketing approach in the digital age. Plus, view photos of lovely properties from around the country. 20 Top Operators at a Glance See the full list of companies that made the 2018 lists in order of rank. You'll see the industry's top 100 owners as well as a separate list of the top 50 third-party management firms. 22 2018 To p-O perators List: Facility Owners See who's moved up and down the rankings! Each year, we collect data from dozens of self-storage operators and rank them in size by total rentable square footage. On this list, you'll find details for 100 industry brand owners, including contact information, locations, expansion plans and more. 34 2018 To p-O perators List: Facilit y-Management Companies See the industry's top 50 property-management firms, also ranked by total rentable square footage. 40 Inside the Numbers Get an in-depth analysis of the 2018 Top-Operators Lists, with insight to who's moving up and down the ranks and why. By Tony Jones 46 On the Fast Track: An Interview With NSA Since its founding just five years ago, National Storage Affiliates has grown aggressively. In a recent interview with Inside Self-Storage, founder and CEO Arlen D. Nordhagen discussed the company's recent portfolio acquisition, unique structure and long-term plans. INSIDE SELF-STORAGE I October 2018 I VOLUME 27 I NUMBER 10 COLUMNS 50 In the Trenches Advice for Finding Your Next Self-Storage Job By Pamela Alton 52 Money Matters Important Changes to SBA Loan Requirements By Mac Dobson DEPARTMENTS 4 The Inside View 6 News 8 Self-Storage Talk Get More From the Top-Ops Data! To purchase the 2018 Top-Operator Lists in a convenient Excel format that allows you to sort and export data, visit The package includes the complete lists as well as a PDF of the analytic report. You can also purchase copies of the 2012 to 2017 lists for comparison. In addition, a new online gallery examines operator growth and decline among this year's list participants. Find out who's adding square footage and who's decreasing their portfolio. The gallery is available in the Resource Center at Cover photo credits (top to bottom): CubeSmart, White Bear Lake, Minn.; Extra Space Storage, San Antonio (Photo courtesy of SkyView Advisors); Midgard Self Storage, Gainesville, Ga. (Photo courtesy of Reliant Real Estate Management LLC); Sentry Self Storage, Hollywood, Fla.; Morningstar Storage, Charlotte, N.C.; Golden State Storage, Las Vegas; StoreSmart Self Storage, Buford, Ga. (Photo courtesy of Reliant Real Estate Management LLC); Life Storage, Miami; All Storage, Arlington, Texas ISS INSIDE SELF-STORAGE (ISSN 1087-4054) is published monthly, by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004; (480) 990-1101, Fax # (480) 990-0819. Periodicals postage paid at Phoenix, AZ, and additional offi ces. POSTMASTER: Please send address changes to: ISS INSIDE SELF-STORAGE, P.O. Box 3439, Northbrook, IL 60065-3439. Volume 27, Number 10. ISS INSIDE SELF-STORAGE subscription rates: one-year Domestic $99; one-year Canada USD $115; one-year Foreign USD $150. All subscriptions are nonrefundable. Copyright ©2017 Informa Exhibitions LLC. All rights reserved. The publisher reserves the right to accept or reject any advertising or editorial material. Advertisers, and/or their agents, assume the responsibility for all content of published advertisements and assume responsibility for any claims against the publisher based on the advertisement. Editorial contributors assume responsibility for their published works and assume responsibility for any claims against the publisher based on the published work. No part of this publication October be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without permission in writing from the publisher. All items submitted to ISS INSIDE SELF-STORAGE become the sole property of Informa Exhibitions LLC. Editorial content October not necessarily refl ect the views of the publisher. All correspondence and inquiries should be addressed to: ISS INSIDE SELF-STORAGE, 3300 N. Central Ave., Ste. 300, Phoenix, AZ 85012. Vice President, Inside Self-Storage Teri L. Lanza Editor Amy Campbell Contributing Editor Tony Jones Business-Development Manager Debbie Pirkey Project Coordinator Kortney Hannes Founder Troy Bix Art Director Robert Rys Production Manager Bonnie Streit Subscription Customer Sales 800.581.1811 Events Department Senior Director, Events Aleigha Frazier Marketing & Education Manager Melissa Black Informa Exhibitions U.S., Construction & Real Estate Inc. President Rick McConnell Director Jayne Dalton Human Resources Manager Erin Dudley Colvin Published by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004 Phone 480.990.1101 Fax 480.990.0819 Website: 2 ISS I October 2018

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