Inside Self-Storage

OCT 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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NOT YET A MEMBER OF SELF-STORAGE TALK? It's time to join! Registration is free and easy at Simply click on the "Login or Sign Up" link at the top right corner of Share, network and learn from fellow colleagues by joining today! Sel f-S torage Talk ( ), the industry's largest online community, is where industry professionals share experiences and advice, and discuss important issues relating to day-to-day management, marketing, technology, construction, development, finance and much more. Join today for free! Fabulous Foliage Senior member KrisinNC posted this lovely scene, which she captured last fall at her self-storage location in Charlotte, N.C. Have a pretty picture of your own facility? Share it in the "Property Photos" thread in the "Sound Off for ISS Mag" forum. Aw, Shucks! Everyone loves to receive unexpected praise. In the thread "Customer Compliments" in the "General Storage Chat" forum, we asked members about the best kudos they ever received from a tenant. Here's what they had to say. The customer said, "You have made this process painless and actually enjoyable. Thanks for making me laugh when all I want to do is cry." —badgorillawife That I am the funniest person they ever met and that I handled their storage or truck needs professionally and efficiently. —lady5563 The customer said, "Janice is spectacular, and we enjoy coming here to get our mail so we can see her." —jlemke Repeat customers are my greatest compliment. —Merman Reading Retreat In the thread "Great Reads" in the "Outside the Industry" forum, members are sharing their favorite novels. Below is a sampling of their answers. What's yours? Cross the Line The Kingkiller Chronicle The Midnight Line The Stranger in My Genes: A Memoir Tortall: A Spy's Guide Wild Embers Member Wisdom "Always smile. Even if you're having a bad day, smiling on the phone and when you talk to tenants helps them and you." —Gina V 8 ISS I October 2018

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