Inside Self-Storage

NOV 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

Issue link:

Contents of this Issue


Page 12 of 71

these areas with FM technology, specifically business analytics. Adopting technology that captures data and generates insight is necessary to achieve better results. You can use FM software to support the following analytics-driven initiatives: • Track spend data over time: FM software can aggregate repair and maintenance expenses across locations and develop spending insights based on trends and outliers. Managers can use this information to create preventive-maintenance calendars that assist with budgeting and planning. • Identify areas for potential savings: By properly tracking expenditures—from replacement costs to regular service calls to repair jobs—managers can begin to identify areas to target for increased effciency and cost savings. This is especially helpful across multiple locations where employees at the facility level may not have had visibility previously. • Make data-backed spend decisions: With the right data on hand, managers can be empowered to make smarter spend decisions. FM technology can offer actionable recommendations based on a combination of data and machine learning. This can be applied to short- and long-term planning to optimize budget and resource allocation. Streamline Workfow Self-storage operations vary in size, number of locations and ownership types, but no matter the organizational structure, they can all benefit from efficient FM processes. Look for software that simplifies routine workflow for facility managers, such as scheduling preventive maintenance, tracking work-order status and invoicing, and managing property assets. Leveraging technology that streamlines and automates the following tasks can free up valuable time, ease frustration and drive efficiencies: • Scheduling: Preventive maintenance is a critical piece to extending an asset's useful life, but tracking and scheduling these tasks can be complicated. FM software is designed to simplify this challenge by allowing a company to manage scheduled maintenance at all locations through a single dashboard. • Tracking asset management: Greater visibility into property assets, including their status, repair history and required maintenance, gives facility managers the ability to streamline FM processes and manage risk by staying ahead of necessary upkeep and repairs. • Invoicing: Connecting invoicing and work-order management to FM software can streamline this duty. By managing workfow from proposal to invoice within a single system, managers can reduce invoice and processing costs and shorten approval time. There are very few industries in which site maintenance and business success are so intertwined. Modern FM solutions can provide greater visibility into your self-storage systems, assets, vendors and historical data. Rather than viewing these tools as a financial burden, you should see them as a means to identify savings, drive efficiencies and improve the customer experience. Tom Buiocchi is president and CEO of ServiceChannel, which provides facility managers with a single platform to source, procure and pay for repair and maintenance services from commercial contractors. He has more than 30 years of experience leading growth companies in technology and energy services. To reach him, call 800.508.6695; e-mail; visit November 2018 I ISS 11

Articles in this issue

Links on this page

Archives of this issue

view archives of Inside Self-Storage - NOV 2018