Inside Self-Storage

NOV 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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INSIDE SELF-STORAGE I November 2018 I VOLUME 27 I NUMBER 11 ISS INSIDE SELF-STORAGE (ISSN 1087-4054) is published monthly, by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004; (480) 990-1101, Fax # (480) 990-0819. Periodicals postage paid at Phoenix, AZ, and additional offi ces. POSTMASTER: Please send address changes to: ISS INSIDE SELF-STORAGE, P.O. Box 3439, Northbrook, IL 60065-3439. Volume 27, Number 11. ISS INSIDE SELF-STORAGE subscription rates: one-year Domestic $99; one-year Canada USD $115; one-year Foreign USD $150. All subscriptions are nonrefundable. Copyright ©2017 Informa Exhibitions LLC. All rights reserved. The publisher reserves the right to accept or reject any advertising or editorial material. Advertisers, and/or their agents, assume the responsibility for all content of published advertisements and assume responsibility for any claims against the publisher based on the advertisement. Editorial contributors assume responsibility for their published works and assume responsibility for any claims against the publisher based on the published work. No part of this publication October be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without permission in writing from the publisher. All items submitted to ISS INSIDE SELF-STORAGE become the sole property of Informa Exhibitions LLC. Editorial content October not necessarily refl ect the views of the publisher. All correspondence and inquiries should be addressed to: ISS INSIDE SELF-STORAGE, 3300 N. Central Ave., Ste. 300, Phoenix, AZ 85012. Vice President, Inside Self-Storage Teri L. Lanza Editor Amy Campbell Contributing Editor Tony Jones Business-Development Manager Debbie Pirkey Project Coordinator Kortney Hannes Founder Troy Bix Art Director Robert Rys Production Manager Bonnie Streit Subscription Customer Sales 800.581.1811 Events Department Senior Director, Events Aleigha Frazier Marketing & Education Manager Melissa Black Informa Exhibitions U.S., Construction & Real Estate Inc. President Rick McConnell Director Jayne Dalton Human Resources Manager Erin Dudley Colvin Published by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004 Phone 480.990.1101 Fax 480.990.0819 Website: www.insideselfstorage.com FEATURES 14 Celebrating the Symbols of Good Business This year ISS readers recognized 40 industry suppliers for excellence in our annual Best of Business reader-choice poll. Learn more about how the campaign works and view the complete list of winners. 20 Best of Business Showcase We asked this year's group of winners a variety of revealing questions, including what they love most about the storage industry, pressing challenges they face, company secrets and more. Get to know this year's top suppliers in a series of insightful profiles. Best Construction-Project Management ............................................................ 15 Best Green Product (Other) ..................................................................................... 15 Best Live-Auction Services ..................................................................................... 15 Best Management Software .................................................................................... 15 Best Manager Training............................................................................................... 15 Best Marketing Services ........................................................................................... 15 Best Online Directory ................................................................................................ 16 Best Operational Consulting ................................................................................... 16 Best Payment Services ............................................................................................. 16 Best State Association (Small) .................................................................................17 Best Tech Support .......................................................................................................17 Best Tenant Insurance ............................................................................................... 18 Best Third-Party Management ............................................................................... 18 Best Architectural Services ..................................................................................... 20 Best Builder ................................................................................................................. 22 Best Building Components..................................................................................... 23 Best Call-Center Services ....................................................................................... 24 Best Climate-Control Products ............................................................................. 26 Best Commercial Insurance .................................................................................... 28 Best Development Consulting ............................................................................... 30 Best Finance Broker ................................................................................................... 31 Best Green Product (Solar) ..................................................................................... 33 Best Lender ................................................................................................................. 34 Best Lighting .............................................................................................................. 36 Best Lock ..................................................................................................................... 38 Best Maintenance Products & Services ...............................................................40 Best Online-Auction Services ................................................................................ 43 Best Portable-Storage Unit ....................................................................................44 Best Real Estate Brokerage .................................................................................... 45 Best Retail Product ................................................................................................... 46 Best Retrofitting/Refurbishing .............................................................................. 50 Best Self-Storage Door ........................................................................................... 50 Best Roofing Services ............................................................................................... 51 Best Security System ................................................................................................ 52 Best Signage ............................................................................................................... 54 Best State Association (Large) .............................................................................. 56 Best Tenant-Protection Program .......................................................................... 57 Best Technology Innovation ...................................................................................60 Best Truck Rental/Leasing ...................................................................................... 62 Most Innovative Product ..........................................................................................64 DEPARTMENTS 4 The Inside View 6 News 8 Self-Storage Talk COLUMNS 10 Tech Time Using Technology to Streamline Site Maintenance By Tom Buiocchi 12 In The Trenches Handling Difficult Service Situations By Sue Haviland 2 ISS I November 2018 www.insideselfstorage.com

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