Inside Self-Storage

NOV 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Page 63 of 71

2018 BEST OF BUSINESS Tell us a company secret. Our secret is our superior customer service. We focus only on our trucks and offer the best service to our customers, which allows them to grow their self-storage business. Our customers' success is our success. If you could invite anyone, from modern times or history, to coach your staff, who would it be and why? We'd invite the first self-storage owners from 1960s Texas. It would be interesting to hear how their idea formed and why they thought it was important to offer people a place to store their precious belongings. We could learn a lot from them! If your company had a mascot, what would it be and why? We do have a mascot: Tristan the Truck! Named after our CEO's grandson, he offers assistance to clients on our website and in our owner's manuals. If President Trump were to write a Tweet about your business, what would it say? On The Move is HUGE. Bigger than CHINA. They have a framed picture of me in their office. They know their stuff. Anyone that doesn't work with them is an idiot. Why do you love the self-storage industry? We've been a part of the self-storage industry for years and consider it a family matter. We love the people we meet, the ever-growing business model, and the service this industry offers the public. What's the most pressing challenge facing your business this year, and how are you conquering it? As with every other industry, self-storage and transportation are always changing. We're staying ahead of the curve by adapting to the latest technology and studying market trends. What's the best thing to happen to your company since last year? We're most proud of all our innovations. We've added several employees, developed an electric backdoor, improved our ramps and graphic wraps, and have a great team that continues to help us grow. Please give us a sneak peek into a new product or service you're releasing in 2019. The electric backdoor is our most exciting innovation. We make trucks for self-storage operators to offer their customers, so we like to make moving as easy as possible. The doors on moving trucks are heavy and can be quite the obstacle for the elderly or disabled. With our electric backdoor, the door can be opened and closed with the push of a button. We're excited to release this feature very soon. Founder/Owner: Maury Westerdale CEO: Susan Nash Founded: 1992 Headquarters: Boerne, Texas Number of offices: 1 Number of employees: 25 On the Move Inc. manufactures custom-wrapped trucks to help self-storage operators advertise their business and enhance customer service. BEST TRUCK RENTAL/LEASING On The Move's mascot, Tristan the Truck The On The Move team 62 ISS I November 2018

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