Inside Self-Storage

DEC 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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STATEMENT OF OWNERSHIP, MANAGEMENT, AND CIRCULATION Publication Title: Inside Self-Storage. 2. Publication No. 1087-4054. 3. Filing Date: October 2018. 4. Issue Frequency: Monthly. 5. Number of Issues Published Annually: Twelve. 6. Annual Subscription Price: $99.00. 7. Complete Mailing Address of Known Offce of Publication (Not printer): 2020 North Central Ave. Suite 400, Phoenix, Maricopa County AZ 85004. Contact Person: Melissa Black. Telephone: 480-990-1101. 8. Complete Mailing Address of Headquarters or General Business Offce of Publisher (Not printer): 2020 North Central Ave. Suite 400, Phoenix, Maricopa County AZ 85004. 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor: Publisher: Teri Lanza, Publisher; Amy Campbell, Editor; Tony Jones, Managing Editor; 2020 North Central Ave. Suite 400, Phoenix, Maricopa County AZ 85004. 10. Owner (If the publication is owned by a corporation, give the name and address of the corporation immediately followed by the names and addresses of all stockholders owning or holding 1 percent or more of the total amount of stock. If not owned by a corporation, give the names and addresses of the individual owners. If owned by a partnership or other unincorporated frm, give its name and address as well as those of each individual owner. If the publication is published by a nonproft organization, give its name and address.): Informa Exhibitions U.S. Construction & Real Estate, Inc., 2020 North Central Ave. Suite 400, Phoenix, Maricopa County AZ 85004. 11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities. None. 12. Tax Status (For completion by nonproft organizations authorized to mail at nonproft rates): N/A. 13. Publication Title: Inside Self-Storage. 14. Issue Date for Circulation Data Below: October 2018. 15. Extent and Nature of Circulation: Average No. Copies Each Issue During Preceding 12 months; a. Total Number of Copies (Net press run): 18,000; b. Legitimate Paid and/or Requested Circulation (1) Individual Paid/Requested Mail Subscriptions Stated on Form 3541. (Include advertiser's proof and exchange copies): 15,015; (2) Copies Requested by Employers for Distribution to Employees by Name or Position Stated on Form 3541 (Include advertiser's proof and exchange copies): 0. (3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested Distribution Outside USPS (foreign): 0 (4) Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail): 57. c. Total Paid and/or Requested Circulation [Sum of 15b. (1), (2), (3), and (4)]: 15,072. d. Nonrequested Distribution (By Mail and Outside the Mail). (1) Nonrequested Copies Stated on PS Form 3541: 2716. (2) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail or Package Service Rates).: 128 (3) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources): 0; e. Total Nonrequested Distribution (Sum of 15d (1), (2) and (3)): 2,844 ; f. Total Distribution (Sum of 15c. and e.): 17,916; g. Copies not Distributed: 84; h. Total (Sum of 15f and g): 18,000; i. Percent Paid and/or Requested Circulation (15c divided by f times 100): 84.13% No. Copies of Single Issue Published Nearest to Filing Date. a. Total Number of Copies (Net press run): 18,000; b. Legitimate Paid and/ or Requested Circulation (1) Individual Paid/Requested Mail Subscriptions Stated on Form 3541. (Include advertiser's proof and exchange copies): 15,128; (2) Copies Requested by Employers for Distribution to Employees by Name or Position Stated on Form 3541 (Include advertiser's proof and exchange copies): 0. (3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested Distribution Outside USPS (foreign): 0 (4) Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail): 49. c. Total Paid and/or Requested Circulation [Sum of 15b. (1), (2), (3), and (4)]: 15,177. d. Nonrequested Distribution (By Mail and Outside the Mail). (1) Nonrequested Copies Stated on PS Form 3541: 2,489. (2) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail or Package Service Rates).: 250 (3) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources): 0; e. Total Nonrequested Distribution (Sum of 15d (1), (2) and (3)): 3,161; f. Total Distribution (Sum of 15c. and e.): 17,916; g. Copies not Distributed: 84; h. Total (Sum of 15f and g): 18,000; i. Percent Paid and/or Requested Circulation (15c divided by f times 100): 84.71%. 16. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the December 2018 issue of this publication: 17. Signature and Title of Editor, Publisher, Business Manager, or Owner. Signed: I, Melissa Black, Marketing and Education Manager; Date: October 9, 2018 certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fnes and imprisonment) and/or civil sanctions (including civil penalties). • What's the procedure to process a unit for auction? • What's the procedure to remove a customer from the auction process? Empty Units • What's the vacate policy for customers? • How should the manager process vacated units? • What's the procedure to initiate a customer refund? Maintenance • All maintenance tasks should be part of your daily, weekly and monthly procedures. • How are maintenance issues resolved? • Who needs to be informed before a vendor is contacted? • Who has the authority to approve a vendor quote? • How many quotes are required before a repair or replacement can be approved? Security • What kind of security does the property have? • Where are the cameras and DVR station located? • How is the security system operated? • What kind of gate system is installed, and how is it operated? • What's the daily security procedure? • What's your facility lock system? • Are the locks colored? • How are they used for specifc procedures? Emergencies • What are the procedures for various types of emergencies? • Where are all the maintenance and utility access points? • What procedure should be followed if a customer or employee is injured? • What if the facility is burglarized? • What procedure should be followed if law enforcement wants to access a tenant's unit? • What's the policy on speaking with attorneys and reporters? • Who should the facility manager contact if a customer issue escalates? Natural Disasters • What are the procedures during hurricanes, tornados, earthquakes, etc.? • Who makes the fnal decision to open or close the property? • What's the procedure if communication to the property is cut? • What emergency supplies should be onsite and where are they located? Creating Accountability These are just a few of the items your policies and procedures manual will need to address. Once you've built your outline and checklists, add the details. Your final version should go much deeper than this overview. Remember, your facility-operation team can only be held responsible if they're properly trained and have the appropriate resources. Granted, not everyone processes instructions or will react to issues in the same way, but you can minimize or eliminate variables by identifying key areas of concern and detailing how they should be handled. Once they're in black and white, "I Don't Know," "Not Me" and "Nobody" will suddenly disappear, making your facility nearly gremlin-free. Matthew Van Horn is co-founder of 3 Mile Domination Self Storage Services, a full-service operations company specializing in self-storage management, marketing, feasibility studies and consulting. He's also co-author of "Self Storage Domination." To speak with him about your self-storage operations, schedule a free 60-minute strategy session at www.3miledomination.co In its simplest form, your policies and procedures manual should be a practical, step-by-step guide to the daily operation of your storage facility. Every guide will be different, of course, because no two properties are the same. At a minimum, every manual should cover: At a Minimum Source: insideselfstorage.com, "A Self-Storage Owner's Guide to Creating a Policies and Procedures Manual," by Sean Landry Î Opening and closing procedures Î Renting a storage unit Î Vacating a storage unit Î Unit transfers Î Emergency protocol Î Contact information Î Reporting processes Î Maintenance procedures Î Dress code Î Basic marketing Î Employee benefts Î Holidays December 2018 I ISS 27

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