Inside Self-Storage

DEC 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Page 33 of 55

Follow the Law Although a thorough review of an applicant's criminal and employment history is necessary, those in charge of hiring at your company must follow employment laws and take care to avoid discriminatory practices. The Equal Employment Opportunity Commission states employees have a right to: • Fair treatment with no discrimination based on their race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, disability, age or genetics (including family medical history) • Equal pay for equal work • Reasonable accommodations for a medical condition or religious beliefs, if required by law • Confdentiality of any medical or genetic information they share with their employer • The ability to report discrimination, participate in a discrimination investigation or lawsuit, or oppose discrimination without retaliation from the employer Other federal, state or local laws may also apply to your business. Government websites will have additional information and guidelines. Stick to Your Process Once you've made a hiring mistake, it's difficult to fix without collateral damage. Studies have shown that poor hiring can lower employee morale and cause a decrease in staff performance. Other damaging consequences include lost customers and higher training and turnover costs. The average cost of a bad hire is two and a half times the employee's salary. In self-storage, it can be three times. Set up a hiring process that includes candidate research and stick with it. Apply it consistently to every candidate. Finally, don't believe your skills of observation are better than facts. Your observations are important, but information from a background check will provide an important glimpse into a person's life and character. Carol Mixon-Krendl is the owner of SkilCheck Services Inc., which provides self-storage auditing, mystery shopping, development and operation consultation, and sales training. She's managed more than 26 storage locations in the West and is a frequent speaker at industry tradeshows. She's also written more than 100 articles for various publications, and has served on state and national self-storage association boards. For more information, call 800.374.7545; e-mail; visit 70% of employers use social networking sites to research job candidates. 47% of employers say if they can't fnd a job candidate online, they're less likely to call that person in for an interview. 58% are seeking information that supports the candidate's qualifcations for the job. 22% are looking for a reason not to hire the person. 34% of employers want to know what other people are posting about the candidate. Source: CareerBuilder, "70% of Employers Are Snooping Candidates' Social Media Profiles" SOCIAL MEDIA CHECKS 32 ISS I December 2018

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