Inside Self-Storage

DEC 2018

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Responsibility When I was a Boy Scout, I learned a valuable lesson: If I caught a fish, I had to clean it. Though smelly, this was a valuable life lesson in taking responsibility for one's actions. This concept is often forgotten as we age. In the workplace, you see "caught fish" being hidden under desks, passed around the room or thrown at others. In short, everyone should take responsibility for himself. Recognition Think of a project into which you put an enormous amount of effort. After expending all that energy, your boss or manager did little to nothing to thank you. How did that make you feel? Speaking from experience, it made me feel awful. Why do bosses, co-workers and peers hold back praise? How much does it cost to tell someone he did a good job or you appreciate the work? Zero! One of the top reasons people leave their jobs is they don't feel recognized. This doesn't need to be a grand parade down the hall. It can be a simple e-mail or verbal exchange. Try this: The next time you give your employee a bonus, include a handwritten a note. It might read, "Great job in the last quarter. You're a real asset to the team, and I appreciate all you do." If you have a co-worker, why not write a message to thank him for helping you with a certain project and how much it meant to you? We don't appreciate others as much as we should. Owners and supervisors, if you're not thanking employees for doing a great job and expressing that you appreciate them, shame on you. Employees, if you have a supervisor or owner whom you haven't thanked for the time and effort he invests in you, then shame on you, too. A simple "thank you" or "I appreciate what you do" makes a huge difference in the workplace. Having a poor culture will cost your company in immeasurable ways, whether it be high staff turnover, poor customer service or lousy work performance. The company that has a positive, healthy culture will always outperform others. You owe it to your employees to build a better workplace. Remember, you work there, too! As a self-storage professional, Rick Beal's goal is to help a historically slow-changing industry embrace new, innovative ideas. His professional motto is, "Storage is a business of inches not miles." Connect with him on LinkedIn at www.linkedin.com/in/storagerick or rick@hoytlink.com Having a poor culture will cost your company in immeasurable ways, whether it be high staf turnover, poor customer service or lousy work performance. 46 ISS I December 2018 www.insideselfstorage.com

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