Inside Self-Storage

JAN 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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NEWS Looking for news on industry acquisitions, sales, new hires, new products, events, legislation and more? Keep on top of late-breaking news with the ISS news feed or newsletter. Choose your option at The Inside Scoop Registration is now open for the 2019 Inside (ISS) Self-Storage World Expo, April 1-4, at Mirage Hotel & Casino in Las Vegas. Early-bird registration rates, which provide a discount of more than 25 percent on onsite prices for the show's three packages, are available until Jan. 29. Details can be found at The ISS Store has released four Self-Storage Mastery DVD Sets, offering facility owners and managers insight to career development, revenue management, sales and service, and staf‰ ng. Each set includes ‰ ve DVDs. Learn more at ISS and Janus International Group LLC have released a new whitepaper, "Why Is Everyone Talking About Technology? Exploring Its Impact on the Self-Storage Industry." The free publication examines the impact technology is having on the storage industry and how facility operators can bene‰ t. It can be downloaded in the Resource Center at In an all-new "Sounds of Storage" podcast, ISS Editor Amy Campbell interviews Susan Haviland, owner of Haviland Storage Services, about some of the biggest challenges self-storage operators face when hiring employees for their facilities. Haviland also offers a sneak peek of her upcoming ISS World Expo workshop, which is focused on staf‰ ng success. The audio can be accessed in the Resource Center at ISS has published a new gallery, "Running at Peak: A 6-Part Facility-Performance Checklist for Self-Storage Operators." The free resource addresses site maintenance, customer experience, policies and procedures, competition analysis, technology, and disaster preparedness. The content was provided by Melissa Stiles, director of marketing for Storage Asset Management Inc., which manages 120-plus facilities. It can be viewed and downloaded in the Resource Center at People Jernigan Capital Inc. promoted John A. Good to CEO and Jonathan Perry to president and chief investment of‰ cer. The moves conclude two years of succession planning by company founder Dean Jernigan, who will step down as CEO but continue to serve as executive chairman. Investment Real Estate LLC hired Mary Cornelius as accounting manager. She'll provide support and administration in banking and treasury, accounts payable and receivable, payroll support, and ‰ nancial reporting. John H. Gilliland, founder and president of Investment Real Estate Group Cos., was inducted into the Pennsylvania Self Storage Association Hall of Fame. Gilliland was an integral member of the association's formation in 1998 and served as president from 2002 to 2006. West Coast Self-Storage Group hired Megan Swift as construction manager. In this role, Swift will negotiate, prepare and recommend construction contracts to senior management; work with design teams to review construction documents; and manage the bid process with general contractors in addition to other duties. The Jenkins Organization Inc. appointed Hailey Breeding to the new position of corporate trainer. She joins the company from CubeSmart, a self-storage real estate investment trust and third-party management ‰ rm, where she served as ‰ eld-training specialist and senior manager. Out of the Ordinary A woman has been charged with child neglect and false imprisonment after allegedly locking her 14-year-old son inside a self-storage unit in Roseville, Minn., for several hours. An employee of Acorn Mini Storage called police after hearing a voice from inside a locked 5-by-5 unit. The teen told police he and his mother had slept in the storage unit the night before and that he hadn't consumed anything to eat or drink in more than 24 hours. Investigators searching for Susan Freehauf, an Oklahoma City resident who disappeared on Sept. 24, discovered several personal items belonging to her when they searched a unit at American Self Storage. Court documents indicate police also uncovered multiple "blunt and edge" weapons, including clubs, hatchets and knives, inside the space, along with blood, hair, ‰ ngernails and several items that could have been used to clean a crime scene. 6 ISS I January 2019

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