Inside Self-Storage

FEB 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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NOT YET A MEMBER OF SELF-STORAGE TALK? It's time to join! Registration is free and easy at Simply click on the "Login or Sign Up" link at the top right corner of Share, network and learn from fellow colleagues by joining today! Sel f-S torage Talk ( ), the industry's largest online community, is where industry professionals share experiences and advice, and discuss important issues relating to day-to-day management, marketing, technology, construction, development, finance and much more. Join today for free! Showing Customer Appreciation In the thread, "Thanksgiving Week," member Bentsmom shared photos from her company's first "Customer Appreciation Days," held Nov. 16 and 17 at all three locations. Refreshments were provided, and $100 gift baskets were raffled off at each property. Have an interesting story or photo to share? Post it on Self-Storage Talk. What's in a Name? Deciding what to call your new self-storage facility can be tough. While you might want to use a fun play on words or a family name, these might not draw the right attention. On the other hand, identifying the property by city or street can feel boring. In the thread "Naming a New Facility" in the "General Storage Chat" forum, members are discussing ideas and offering suggestions for successful names. What do you think? Tales From the Trenches Operating self-storage is never boring, as evidenced in the community's popular "Tales From the Trenches" forum. Members regularly share amusing, frustrating and sometimes heartfelt stories about their encounters with customers. Check out these can't-miss threads: • My locker never existed and I want my money back • Stop bothering me • Oh no, honey. I wasn't born yesterday. • Tenant comes in reeking of weed, pays her bill We recently asked members if their business website allows customers to leave reviews. Here's what they reported: 63% Yes 36% No February 2019 I ISS 9

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