Inside Self-Storage

MAR 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Subscribe to Our FREE Weekly Newsletter. Stay on top of what's happening in the industry and get links to the in the industry and get links to the latest news, feature stories, videos, latest news, feature stories, videos, and more straight to your inbox. and more straight to your inbox. SIGN UP TODAY! insideselfstorage.com/newsletter Subscribe to Our FREE Weekly Newsletter. TILT-A-WAY TILT-A-WAY TILT-A-WAY Beautiful, Secure Commercial and Residential Entryways Security Gates Heavy Duty Barrier Design Safety Features • Adjustable safety obstruction systems • Barrier locks in down position • UL325 listed • Battery back-up 2011 Harnish Blvd., Billings, Montana 59101 800-523-3888 or 406-656-4360 www.tiltaway.com • email info@idealmfginc.com Celebrating over 50 years in the business – Since 1957 www.tiltaway.com • email info@idealmfginc.com Dedicated Performance Provide Ongoing Training The simplest reason employees fail to embrace new technology is lack of training. When choosing a platform, consider what training tools are available from the vendor. What services are free? How will your team access them? Will there be in-person or online training available? Make sure the vendor will continue to assist you during the transition as well as beyond the initial implementation. Everyone needs help when learning something new. Having learning tools at their disposal enables staff to become more comfortable with new technology and grow at their own pace. The key to successful implementation is to create a supportive environment with plenty of communication to ensure everyone feels included and empowered. Everyone must be on board and using the platform for the new tool to work effectively. Patience is probably the most important element, but you also need persistence and support to help staff commit to improving their environment. Jim Ferguson is a consultant with Haviland Storage Services, a provider of audits, manager training, feasibility and market studies, software conversions, and third-party management. He has nearly 10 years of industry experience, with expertise in marketing, sales, technology, project management and enhancing the vendor/customer partnership. He launched the exclusive think tanks Best Practice Group and Marketing Best Practice Group, which include top operators in the industry. For more information, e-mail jim@havilandstorageservices.com; visit www.havilandstorageservices.com. LEARN MORE Learn more from author Jim Ferguson in the seminar "Resistance Is Futile: Helping Your Self-Storage Staff and Tenants Embrace Technology," at the upcoming ISS World Expo in Las Vegas. Get details and register at issworldexpo.com. March 2019 I ISS 23

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