Inside Self-Storage

APR 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Page 19 of 93

See us at ISS World Expo™ Booth #1002 on these observations. By setting a positive, productive, efficient tone in your office, you'll yield excellent results. Tenants will sense your upbeat energy and see your can-do attitude, which should generate positive reviews. Becoming a top property manager is very much within your reach. Gain an understanding of what you're doing well and where you can improve. Seek training to minimize or eliminate your weaknesses and refresh your skills in areas where you already excel. Learning and growth should be constant in any job. It's your duty to lead in every way you can. Keep learning, keep growing, and hold yourself accountable, and success will be inevitable. Susan Haviland is the owner of Haviland Storage Services and a partner of industry consulting and training firm Self Storage 101. She has more than 28 years of industry experience, from serving as a site manager to acting as vice president of operations at Extra Space Storage Inc. and Price Self Storage. She's a frequent speaker at industry conferences and tradeshows. For more information, call 866.360.2621; visit Ways to Be More Productive Source:, "4 Tips to Help Self-Storage Managers Be More Productive," by Mario Macaluso Clean up your workspace. A tidy work area makes a good frst impression on customers and can also improve your concentration and reduce stress. Create routines. Set your daily, weekly and monthly tasks on a recurring schedule. Keep an electronic calendar so you can get alerts as items are due. Stop multi-tasking. Create effciencies by grouping similar responsibilities and schedule your most involved tasks when you expect the least amount of disruption. Hydrate. Grab a water bottle before jumping into your daily work routine. Be aware of the symptoms of dehydration such as headaches, dizziness and fatigue. 4 18 ISS I April 2019

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