Inside Self-Storage

APR 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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ISS INSIDE SELF-STORAGE (ISSN 1087-4054) is published monthly, by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004; (480) 990-1101, Fax # (480) 990-0819. Periodicals postage paid at Phoenix, AZ, and additional offi ces. POSTMASTER: Please send address changes to: ISS INSIDE SELF-STORAGE, P.O. Box 3439, Northbrook, IL 60065-3439. Volume 28, Number 4. ISS INSIDE SELF-STORAGE subscription rates: one-year Domestic $99; one-year Canada USD $115; one-year Foreign USD $150. All subscriptions are nonrefundable. Copyright ©2019 Informa Exhibitions LLC. All rights reserved. The publisher reserves the right to accept or reject any advertising or editorial material. Advertisers, and/or their agents, assume the responsibility for all content of published advertisements and assume responsibility for any claims against the publisher based on the advertisement. Editorial contributors assume responsibility for their published works and assume responsibility for any claims against the publisher based on the published work. No part of this publication may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without permission in writing from the publisher. All items submitted to ISS INSIDE SELF-STORAGE become the sole property of Informa Exhibitions LLC. Editorial content may not necessarily refl ect the views of the publisher. All correspondence and inquiries should be addressed to: ISS INSIDE SELF-STORAGE, 2020 N. Central Ave. #400, Phoenix, AZ 85004. Vice President, Inside Self-Storage Teri L. Lanza Editor Amy Campbell Contributing Editor Tony Jones Business-Development Manager Debbie Pirkey Project Coordinator Kortney Hannes Founder Troy Bix Art Director Robert Rys Production Managers Bonnie Streit Fran Vaughn Subscription Customer Sales 800.581.1811 Events Department Senior Director, Events Jennifer Holden Marketing & Education Manager Melissa Black Informa Exhibitions U.S., Construction & Real Estate Inc. President Rick McConnell Director Jayne Dalton Human Resources Manager Erin Dudley Colvin Published by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004 Phone 480.990.1101 Fax 480.990.0819 Website: www.insideselfstorage.com FEATURES: CAREER GUIDANCE 16 More Than a 'Mediocre' Manager With so many responsibilities to juggle, it can be difficult to know if you're reaching your true potential. Master these abilities to achieve excellence. By Susan Haviland 20 I Wish I'd Known… When you start your first job as a site manager, you may not know what to expect. Here are five things one employee wishes he'd known in advance. By Kevin Lanning 26 Improving Your Bottom-Line Impact Managers have power when it comes to driving facility revenue. Learn how to make a positive impact on cash flow through your daily decisions. By Magen Smith 28 Managing Your Way to the Top If you're ready to grow and take control of your industry career development, follow this advice from a fellow facility operator. By Rick Beal 34 A Day in the Life Managing a storage business may look easy from the outside, but those who do it know the truth. An operator shares an account of his day at his facility, chronicling the varied tasks and challenges. By Gary Edmonds 40 An Unexpected Path to Success A manager shares how his unexpected career path shaped his work ethic, boosted his confidence and helped him become a better facility operator. By Chris Rhodes 44 Advice for Resident Managers Resident managers face a double whammy when their employment ends. Make sure your rights are protected if you live onsite. By Pamela Alton 46 Keeping the Peace If you have an issue with your boss or a co-worker, it's important to work it out! Here's advice on how to better communicate and resolve arguments in the professional realm. By Rick Beal 44 28 INSIDE SELF-STORAGE I APRIL 2019 I VOLUME 28 I NUMBER 4 2 ISS I April 2019 www.insideselfstorage.com

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