Inside Self-Storage

APR 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Page 35 of 93

W hen people outside the self-storage industry find out I work in the business, I often hear, "That must be an easy job." Yeah, sure. After all, we just sit around and rake in the money, right? Those of us who manage facilities know that's not the case! To illustrate my point, I chronicled a recent workday. Is it anything like yours? • 7:30 a.m . It's Monday. I head into the off ce to get an early start. I want to make sure I'm ready to greet clients at 8 a.m. when we open. • 7:35 a.m. I observe damage to the rental truck that was returned last night. Uh- oh. Then I spend the next 45 minutes on the phone with the leasing company. • 8:15 a.m. Three people are in the off ce waiting for me to f nish my call. Two are here to make payments and the other is interested in renting. I try to maintain a positive sales approach even though my day is now completely upside down. • 9:15 a.m. Go start the coffee pot— f nally! I then review notes from the weekend staff and call for further explanations. • 9:45 a.m. I start balancing the cash drawer so I can make a deposit. • 10 a.m. The customer who returned the damaged rental truck returns my call. Unsurprisingly, he claims it wasn't damaged when he dropped it off. I refer him to the leasing company. • 10:15 a.m. Our maintenance person comes into the off ce and tells me about three mattresses that are piled by the small dumpster, the one with the large sign that reads, "No Dumping!" I spend the next 60 minutes reviewing security- camera footage to determine who left the mess. • 11:30 a.m. I pop my lunch into the microwave. A minute later, I return to the cash drawer to start counting again. • 11:40 a.m. Three tenants rotate through the off ce to pay their bill and chat. Lunch will have to wait. • 12:30 p.m. I tell the maintenance person to go ahead and take a lunch break. I ask him to hurry! I return to the cash drawer and start again. • 12:40 p.m. The phone rings. It's a salesperson who says he can revolutionize our results from social media for just one small monthly fee! • 12:45 p.m. A tenant enters the off ce to let me know his unit door is broken and he can't shut it. The maintenance person is still at lunch, so I put a sign on the off ce door and go to repair it. I spend 20 minutes shoving the tenant's boxes and furniture away from the door so it'll close. • 1:15 p.m. When I return to the off ce, I f nd an annoyed person wishing to rent a truck and pay with cash. I explain he must have a bank card. He swears. I suggest he leave. • 1:30 p.m. Lunch is cold now, so I take it back to the microwave to warm it up. I view our business Facebook page while I wait. One of the best aspects of the self-storage manager position is you can do a great job, get it all done in eight hours and go home. Here are some practices the best managers use to manage their time: • Document daily tasks. • Be productive during downtime. • Eliminate errors. • Pull your weight. • Be a schedule-maker. Source:, "Being the Most Effective Self-Storage Manager You Can Be Using Time-Management Skills," by Bob Copper Time-Management Skills A DAY IN THE LIFE Managin' ain't always easy By Gary Edmonds 34 ISS I April 2019

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