Inside Self-Storage

APR 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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KEEPING THE PEACE $ • Disengaged employees • Reduced productivity • Absenteeism • Employee turnover • Litigation • Workplace violence • Ineffective communication • Poor performance • Low morale Hidden Costs of Employee Confl ict S ome time ago in a business meeting, I got into an argument with a co-worker. We were both offended at an imagined slight. The meeting went off course, and a loud, heated conversation ensued. It wasn't the finest hour for anyone involved. Neither party accepted responsibility for his actions, and many in the room let it become a wedge that would forever change the dynamic of the company. Some conflict will occur in every relationship. How you deal with that conflict, particularly in the workplace, is what can set you apart from others. It can certainly impact your ability to meet your career goals. How do you handle disagreements with your boss or co-workers at your self-storage company? Do you fight fire with fire? Eye for an eye? Plan intricate strategies to get your shots in first? No, of course not. Nor can you bury your head in the sand, or you could miss out on job opportunities. Rather, you need to face conflicts head on. Communicate about the problem and find a resolution. Don't Make It Personal People naturally avoid conflict, and yet they'll stew on an issue for months or even years. Fundamentally, we all feel the need to be "part of the pack." Through years of relationships we've developed coping mechanisms to use when there's a risk of upsetting that pack. However, most of those learned behaviors aren't healthy or productive, and our inability to recognize them often leads to bigger problems. Looking back at my behavior during that out-of-control meeting, I've realized I took much of what was said personally, as though someone were insulting my family honor. And I wasn't alone. As if part of some ancient knightly duel, we mounted our horses and brandished our lances! Henceforth, no man shalt insult our honor! Pretty ridiculous, right? In reality, nothing that was said was a personal attack, but at the time it seemed so. Have you ever felt this way? When you do, there can be no productive communication or work accomplished. It's essential to work through the conflict to accomplish your personal and company goals. So, the first step in preventing workplace conflict is: Don't make it personal. It's a concept much easier said than done; however, if you think about situations you've experienced, you'll begin to realize most conflict is self-imposed. Learn to Communicate Silence isn't communication. When a conflict occurs, don't sit back and hope time will heal all wounds. That's a copout, and you can do better. After a cooldown period, be the bigger person and reach out to anyone involved in the disagreement. Send an e-mail or text to schedule a time to talk. This gives you a chance to collect your thoughts, and then you'll have an uninterrupted opportunity to discuss the problem. Here are a few tips to ensure all goes well: ¥ Prepare your thoughts; maybe even write them down so you can communicate better. The responsibility to start the meeting right rests on your shoulders. What you choose to do will determine the course of discussion. Advice for resolving workplace conflict By Rick Beal 46 ISS I April 2019 www.insideselfstorage.com

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