Inside Self-Storage

MAY 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Sel f-S torage Talk ( ), the industry's largest online community, is where industry professionals share experiences and advice, and discuss important issues relating to day-to-day management, marketing, technology, construction, development, finance and much more. Join today for free! 'Out of This World' Marketing Moderator Madman works for a Canadian self-storage operator. The company recently hosted an internal contest to design a label for the courtesy water bottles managers distribute to customers. In the thread "Introducing SPACE Water," in the "Marketing" forum, he posted this photo of the winner. They threw in the cat just for "star power," he says. His company enjoys having fun with its marketing! Have an interesting story or photo to share? Post it the "Tales From the Trenches" or "Day-to-Day Management" forum. We recently asked members if they feel safe at work. Here's what they reported. A Helping Hand Senior member Tall Terri had a tenant—a veteran—who was moving. The customer couldn't take his couch with him and didn't know what to do with it. She suggested he sell it on mobile marketplace "OfferUp," but he wasn't familiar with the platform. To help, she went ahead and posted the item and even helped negotiate the sale. "It just feels good to do something nice for someone," she wrote in the thread "How far will you go to help a tenant?" in the "General Storage Chat" forum. NOT YET A MEMBER OF SELF-STORAGE TALK? It's time to join! Registration is free and easy at Simply click on the "Login or Sign Up" link at the top right corner of the website. Share, network and learn from fellow colleagues by joining today! "Don't let mean customers get to you! Go above and beyond for your customers, but don't let the mean ones get you down. Some people are unhappy with their own lives and take it out on you, no matter what you to do accommodate them. Don't take it personal." —psconroe Member Wisdom 88% YES 12% NO 10 ISS I May 2019

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