Inside Self-Storage

MAY 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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ISS INSIDE SELF-STORAGE (ISSN 1087-4054) is published monthly, by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004; (480) 990-1101, Fax # (480) 990-0819. Periodicals postage paid at Phoenix, AZ, and additional offi ces. POSTMASTER: Please send address changes to: ISS INSIDE SELF-STORAGE, P.O. Box 3439, Northbrook, IL 60065-3439. Volume 28, Number 5. ISS INSIDE SELF-STORAGE subscription rates: one-year Domestic $99; one-year Canada USD $115; one-year Foreign USD $150. All subscriptions are nonrefundable. Copyright ©2019 Informa Exhibitions LLC. All rights reserved. The publisher reserves the right to accept or reject any advertising or editorial material. Advertisers, and/or their agents, assume the responsibility for all content of published advertisements and assume responsibility for any claims against the publisher based on the advertisement. Editorial contributors assume responsibility for their published works and assume responsibility for any claims against the publisher based on the published work. No part of this publication may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without permission in writing from the publisher. All items submitted to ISS INSIDE SELF-STORAGE become the sole property of Informa Exhibitions LLC. Editorial content may not necessarily refl ect the views of the publisher. All correspondence and inquiries should be addressed to: ISS INSIDE SELF-STORAGE, 2020 N. Central Ave. #400, Phoenix, AZ 85004. Vice President, Inside Self-Storage Teri L. Lanza Editor Amy Campbell Contributing Editor Tony Jones Business-Development Manager Debbie Pirkey Project Coordinator Kortney Hannes Founder Troy Bix Art Director Robert Rys Production Managers Fran Vaughn Subscription Customer Sales 800.581.1811 Events Department Senior Director, Events Jennifer Holden Marketing & Education Manager Melissa Black Informa Exhibitions U.S., Construction & Real Estate Inc. President Rick McConnell Director Jayne Dalton Human Resources Manager Erin Dudley Colvin Published by Informa Exhibitions LLC 2020 N. Central Ave. #400, Phoenix, AZ 85004 Phone 480.990.1101 Fax 480.990.0819 Website: FEATURES 12 Legal Worries Keeping You Up at Night? There are many risks involved with operating a self-storage facility. Be aware of these four legal "nightmares" and how to prevent them. By Jeffrey J. Greenberger 16 Keeping Your Business Covered The things that make a storage operation unique are also the reasons you need specialized insurance. Here are the coverages to strongly consider. By Melanie Wichelman 18 Your Role in the Insurance-Claim Process There may come a time when you need to file an insurance claim. Here are three things your adjusters want you to know about the process. By Don Sedlacek 20 A Crime-Prevention Plan No business can be completely insulated from crime, but there are steps you can take to minimize it. Consider these measures to avoid becoming a target. By Derek Hines 22 The Cop Connection Partnering with local law-enforcement agencies yields many benefits. A facility owner shares advice for establishing a collaboration. By Todd Snook 25 Preparing for Hurricane Season With hurricane season approaching, it's time to prep your property. Having faced the wrath of past storms, the authors share how to protect your facility. By Donna L. and Kevin J. Edwards 28 Crime-Stopping Components Without a modern security system, your property could be a target for criminal activity. It's time to arm your business with the latest components. By Amy Campbell 32 Making a Safe Workplace Workplace safety is everyone's responsibility. Follow these strategies for a healthy work culture, from writing a safety manual to looking for hazards. By Jeff Fickes 34 OUCH! That's Gonna Hurt Self-storage operators should do everything they can to prevent accidents and personal injury at their facilities. This advice will help minimize risk. By Melanie Wichelman INSIDE SELF-STORAGE I MAY 2019 I VOLUME 28 I NUMBER 5 DEPARTMENTS 4 The Inside View 6 News 10 Self-Storage Talk COLUMNS 38 Tech Talk Mounting a Cyber Defense By Kelly Wilkins 41 In the Trenches Facing a Facility Fire By Chris Rhodes REDUCE YOUR RISK Looking for more insight on how to protect your business, customers and employees? ISS offers dozens of articles, blogs, videos and more at under the "Risk Management" topic page. Plus, you'll find more resources at 2 ISS I May 2019

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