Inside Self-Storage

MAY 2019

Inside Self-Storage (ISS) is an information source for industry owners, managers, developers and investors covering news, trends, facility operation, finance, real estate, construction, development, marketing, technology, insurance and legality.

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Visit us at ISS World Expo, Booth # 608 Automated gates must undergo a quarterly maintenance check by a certified professional. "This would include checking the system for unusual wear and lubing parts on the gate and gate operator," Wollam says. Those looking for an advanced method of maintenance should consider an Internet of Things (IoT) platform. "A centralized, enterprise IoT platform gives you real-time visibility into the health of your devices," Macferran says. "In the past, companies may have had to walk the site to check in on video systems, door alarms, thermostats, etc. With an IoT platform, you can be proactive vs. reactive in responding to issues." Time for an Upgrade So, how do you know if it's time for an upgrade? Even if your components are performing as they should, are some of your keypad numbers so worn that they're impossible to read? Are you having trouble making out images in your video footage? Do your hallways or building exteriors lack adequate lighting? It could be time for fresh products. A clear indicator that you need new components is if you're unable to find someone who can repair existing equipment or find replacement parts. "Another sign that it's time to change is if your system can't integrate with current management and accounting software," Wollam adds. Even if your systems aren't failing, it just might be time to modernize. "Your needs may have changed, or maybe newer technology and features are now available," Essman says. "New stuff always makes your operation more efficient and your life and that of your tenants' a little easier." If you're ready to upgrade, first consider what you like and dislike about your current system, Swanson advises. "There are tons of options available for both access control and CCTV, so you might as well start with knowing what has worked for you and what may be a waste of money." When shopping, think about the support each vendor offers, upfront and long-term costs, how the equipment will be wired, maintenance needs, compatibility with existing systems, ease of use, and future expansion. "The most important thing to remember is that each facility is unique, facing different needs and budgets," Swanson says. "An overall security system needs to be designed, not just a one-size-fits-all solution. It's imperative to work with a company that's willing to get to know your needs and your facility." Stay up-to-date regarding new products by reading industry publications, attending conferences, and talking to fellow operators and security vendors. Many suppliers will happily offer advice on how to create a more secure site. As industry competition intensifies, it's vital to create a safe and secure property. Doing so will minimize your risk of becoming a target for criminals and help maintain your status as a reputable business in the community. "Operators can differentiate themselves from the competition with the technology that they use—security cameras, individual alarms, enhanced door security. Providing upgraded security features gives tenants the peace of mind that they and their property are safe in your facility," Macferran says. LEARN MORE Learn more about crime-stopping components in the video "Using Technology to Boost Your Self-Storage Operation's Physical and Virtual Security," available on on-demand and DVD format exclusively at iss-store.com. May 2019 I ISS 31

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